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Terms & Conditions

The rules for using our services.

Our Service Agreement

By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.

Accounts

When you create an account, you must provide accurate and complete information. You are responsible for safeguarding your password and for all activities that occur under your account.

Orders

We reserve the right to refuse or cancel your order at any time for reasons including product availability, errors in description or price, or suspicion of fraudulent activity.

Intellectual Property

All content on our website, including text, graphics, logos, and images, is our exclusive property and is protected by international copyright laws.

Links to Other Websites

Our service may contain links to third-party websites. We have no control over and assume no responsibility for the content or practices of any third-party sites.

Termination

We may terminate or suspend your account immediately, without prior notice, for any reason, including a breach of these Terms and Conditions.

Limitation of Liability

In no event shall Orlai, nor its directors or employees, be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page.

Contact Us

If you have any questions about these Terms, please contact us through our official channels. We are available to address your concerns.

Returns & Refunds Policy

We want you to be happy with your purchase. Here are the details of our return policy.

30-Day Return Policy

Items can be returned within 30 days of receipt. Please ensure items are in their original condition to be eligible for a full refund.

Condition of Items

Returned items must be unworn, unwashed, with all original tags attached. We reserve the right to refuse returns that do not meet these standards.

Refund Processing

Once your return is received and inspected, we will process your refund. The refund will be credited to your original method of payment within 5-7 business days.